In the healthcare sector, quality and high service levels are key issues. The most important focus of the Customer Service Department is not only enhancing customer satisfaction, but also building a close and fruitful working relation with the 1000-odd distribution points throughout the country.

Neopharm operates a hotline for all its customers, ensuring immediate responsiveness to emergencies and special requests.
As a customer centered organization we have invested extensive resources building strong customer service functions. We have implemented a new, sophisticated Automated Call Distribution system to provide better and faster service.